Payment / Delivery / Returns

Q	EKM Pay (Clear Accept) Payment Gateway (AC2)
	Payments through EKM Pay using AC2 (Order, Auth, Capture), the moment a buyer makes a purchase, money isn’t immediately deducted from their provider account. The transaction status will remain 'Pending' until we complete (capture) or void the transaction. This process is used so we can make sure the stock is available, and advise of any lead times.

When will I receive my order?

Delivery is usually next day but can take up 3–5 working days (from date of placing order). If you believe your item has been lost, call 0161 244 8816 and speak to our customer service team to try and resolve the issue.

Item temporarily out of stock

If an item temporarily goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.

Item unavailable

If an item becomes unavailable (which means we are unexpectedly unable to fulfil you order and are unlikely to receive new stock within a reasonable time) we will either telephone or email you to let you know and automatically refund your card or credit account.

Account declined (payment not processed)

If we cannot process payment for any reason, we will either telephone or email you to let you know and ask you to access your account and update your card or bank details as necessary.

How can I return an item I have ordered?

We will authorise the return of an item in the following cases:

Faulty or damaged item

You may return any item that was faulty or damaged when received for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.

Duplicate or incorrect item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.

Unwanted item

You may return any unopened and unused item within 14 days of receiving it, for a full refund. We will refund your card or credit account once we have received and processed the item

We will only refund postage if the return is a result of our error.
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
Due to the nature of some of our products, certain returns may be subject to a re-stocking charge.

In all cases, for a return to occur, prior notice must be given to our customer service team, by email sales@m60.co.uk You will be given a returns number which must be clearly marked on the returned goods. We may also arrange for any returned items to be uplifted either using our own transport or an external carrier service, you will be notified of this prior to the time.

Can I collect my order?

Many of our customers order on-line and collect their order from our Denton warehouse. If you need the goods in a hurry we will have your order picked and ready for collection by the time you arrive saving you time. Alternatively you may telephone, or e-mail your order through and we will have the order ready for you to collect. We can process cash or card payments on site, or if you are a credit account holder simply add the invoice onto your account.

Q	Why can't I find the item I am looking for?
	At this current time we only have a small percentage of the items we stock and sell listed on the website. If you cannot find a particular item you are looking for on the website, please contact our customer service team on 01612448816 or email sales@m60.co.uk with your enquiry. We will endeavour to consistently improve and update the products listed on the website.

VAT Number: GB192727089 Registered company: 9030918